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TERMS & CONDITIONS

Welcome to WOW PILATES

 

By using our services, you agree to comply with the following Terms and Conditions. 

Please read them carefully.

 

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Terminology

We / Us / Our: WOW PILATES

You / Your : The Client

Sessions: Group Classes, Private Sessions, Courses and Workshops are collectively referred to as "sessions" for the purpose of these Terms

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Introduction

WOW PILATES offers Pilates Sessions to people in studio and over Zoom. This document covers the rules by which you and we agree to operate. WOW PILATES can be contacted by phone: +44 (0)7960 031313, by email: info@wowpilates.net and via the contact form on this website: https://www.wowpilates.net/contact

These Terms and Conditions were last updated 19 November 2025

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Your Health and Readiness to Exercise

  • Pilates Sessions are offered to people over 18, or aged between 14 and 17 years with a parent or legal guardian present for the session.

  • An exercise session should only be undertaken if you are feeling well and your doctor has approved the exercise programme for any health conditions you may have​​ or if you are older than 69 years. 

  • Before starting any physical activities at our studio or over Zoom, please disclose any health conditions or concerns to the teacher to ensure your safety during sessions.

  • All session participants are required to complete a PARQ form and sign the Terms and Conditions, as a new client of WOW PILATES. Periodically an updated form will be requested from you, to ensure details are current, or if there has been a change to your information or the information provided by WOW PILATES.

  • You agree to advise WOW PILATES in writing if there has been a change to any details entered into the last form completed. These forms are currently printed and stored in hard copy confidentially and securely at the WOW PILATES premises in the UK.

  • In addition to the PARQ form completion, you agree to advise WOW PILATES at the start of each session if there is any change to your physical or mental health and seek appropriate medical advice as required. 

  • If attending the studio in person, please arrive no sooner than 1 minute prior to your booking start time, unless weather conditions make it uncomfortable for you to wait in your car, if you are early.

  • ​Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.

 

Session Timings

  • If attending the WOW PILATES studio in person, please arrive no sooner than 1 minute before your start time. If you arrive early and the driveway is free before your session, you are welcome to wait in your car on the drive. 

  • Your standard session duration will usually be 60 / 45 / 30  minutes. The exercise time will be reduced by 5 minutes to allow you time to arrive and depart within your allotted time slot.

 

Bookings, Payments & Refunds

  • Bookings are made by contacting WOW PILATES by phone, email or website Contact form.  Your sessions bookings will be secured by advanced payment of the amount agreed.

  • All payments are non-refundable and non transferable once you have attended your first session with WOW PILATES. 

  • If you cancel all sessions before your scheduled start date, a full refund may be possible on request, but an admin fee (of £70 for Private 1:1 Sessions and £20 for group classes) will be deducted from any refund offered. 

  • Prepaid blocks of sessions have an expiration date:

    • 2 months from the start date of your block of 5 sessions.

    • 4 months from the start date of your block of 10 sessions.

  • All bookings will be confirmed by a Gmail appointment invitation

  • All session fees and packages are subject to change, at any time, at the discretion of WOW PILATES

  • We accept various payment methods, including: bank transfers, credit/debit cards and cheques

 

Cancellation or Reschedule

  • WOW PILATES has a 24 hour cancellation policy. If needed, please change or cancel your appointment at least 24 hours before your scheduled session start time, otherwise the session may be forfeited.

  • If you are unwell on the day of your scheduled session please cancel and your session will be rescheduled without forfeit.

  • In the unusual event that WOW PILATES needs to cancel your booked session, your session will be rescheduled to a mutually convenient time. 

  • All appointment bookings, changes and cancellations need to be made in writing via Email / WhatsApp / Text Message.

  • If you need to cancel at short notice (less than 24 hours) due to an emergency, please contact WOW PILATES at your soonest opportunity.

 

Session Termination

  • Monthly Subscribers agree to provide at least one month's written notice from the date of their monthly payment, in the event they wish to cease participation in WOW PILATES sessions.

  • Block Purchasers agree to provide at least one week's written notice prior to the final booked session in their purchased block​.

  • WOW PILATES reserves the right to terminate future sessions with no warning. We may terminate your access to our services or revoke your membership if you violate these terms and conditions or engage in any conduct that we deem harmful to our studio or other members. 

  • We may terminate your access to our services or revoke your membership, without refund, if you violate these terms and conditions or engage in any conduct that we deem harmful to our studio, teachers or other members.

         

Liability and Waiver

  • Participation in Pilates classes involves physical exertion and may carry certain risks. By attending our classes, you acknowledge that you are physically fit to engage in these activities, and you assume full responsibility for any injury or damages that may occur.

 

Waiver

  • You agree to release WOW PILATES, its instructors, employees, and representatives from any liability for injuries, losses, or damages to your person or belongings that may arise from your attendance at the studio or online and participation in sessions or the use of our facilities.

         

Intellectual Property

  • All content, materials, and intellectual property on our website and in our studio, including logos, images, and class content, are the property of WOW PILATES and may not be used without our written consent.

         

Modifications

  • WOW PILATES reserves the right to modify these Terms and Conditions and Prices at any time. Updated terms will be posted on our website, and the effective date will be revised accordingly.

         

Governing Law

  • These terms and conditions are governed by the laws of England and Wales, and any disputes shall be resolved through arbitration or the competent courts of England and Wales.

  • By using our services, you indicate that you have read, understood, and agree to these terms and conditions. If you do not agree to these terms, please refrain from using our services. If you have any questions or concerns, please contact us at: info@wowpilates.net

 

Complaints

  • If you have any questions or concerns or wish to make a complaint about any services you have received from WOW PILATES, please first try to address the matter verbally in a phone call to 07960 031313. If the matter is still not resolved satisfactorily please raise the matter in writing to:  info@wowpilates.net

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Version 03.30   |   19 November 2025

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